How can we help?
Get help using CounterMint at your counter or on the move.
Contact support
Email [email protected]. Include your account email, app version, device type, and a short description of what happened. A screenshot of the error can help; remove customer details first.
Never send your password, PIN, access key, or payment-card details.
Signing in and saved profiles
Use your existing CounterMint account email and password. If you cannot remember your password, choose Forgot password? on the sign-in screen.
PIN profiles are saved to a particular device and workspace. If your profile is missing, sign in with your password. Contact your workspace owner or support if you still cannot access your workspace.
Camera and photo scanning
Scanning requires an internet connection and permission to send the selected item photo to OpenAI. Review the permission message before continuing. You can enter item details manually instead.
Use a clear, well-lit photo with minimal glare. If the camera does not open, check CounterMint's camera permission in your device settings or use Choose photo. Keep people and personal documents out of the frame.
If a scan appears delayed, follow the status message and use Check this scan or Retry this upload when offered. If it still fails, note the error and contact support.
Trying the sample workspace
Choose Try demo on the mobile sign-in screen to explore fictional sample quotes, manual entry and prepared designs. Scanning, AI generation, uploads and external delivery are unavailable in the demo. Sample images and market information require an internet connection. Exit returns to sign-in.
Your account and privacy
Read how to request account or profile deletion, including how to contact us if you cannot sign in.
Our Terms and Privacy Policy explain how CounterMint handles your information.