Delete your account

You can request deletion from CounterMint or contact us without signing in. Uninstalling the app does not delete your account or cancel a subscription.

Workspace owners

1. Sign in to CounterMint with your password. A shared-device PIN alone cannot authorize deletion.
2. Open Settings → Delete account.
3. Review the deletion information, then confirm using your password and shop name.

The request schedules deletion after a 30-day grace period. You can cancel the request in Settings during that period. Your account shows the scheduled date; contact support if you need help or confirmation of completion.

If you have a subscription, the request schedules it to end at the close of the current trial or billing period. Access may end before the deletion date.

Staff profiles

Sign in with your password, open My profile → Delete my profile, and confirm. This immediately removes your sign-in, name and email and revokes your sessions and PINs. Quotes you handled remain with the shop and identify the author as a former staff member. Only the workspace owner can request deletion of the whole workspace.

What happens to your data

When workspace deletion is completed, staff profiles and sign-ins, customer contact details, quotes and customer links, inventory, photos and uploaded files, branding, and settings are deleted.

Limited billing, consent and deletion records are retained for recordkeeping, with personal details erased where applicable. The payment processor keeps its own payment and invoice records. Backup copies are removed as backups expire. Contact us for the retention details that apply to your request.